At Krishi Kanan, we are dedicated to delivering fresh, high-quality plant-based products with a seamless shopping experience. If you’re not satisfied with your purchase, our return and exchange policy is designed to make the process clear and customer-friendly.
1. Return Policy
You may request a replacement within 7 days of delivery under the following conditions:
- You received a damaged or spoiled product
- The wrong item was delivered (e.g., incorrect product, quantity, or variant)
- The item delivered was expired or not suitable for consumption upon arrival
Return Conditions:
- Products must be replaced in their original packaging.
- Perishable items must be reported immediately (preferably within 24 hours of delivery) for eligible return consideration.
Returns will not be accepted for:
- Products that have been opened, used, or improperly stored
- Taste or personal preference issues
- Items that are past the return window
2. Exchange Policy
You can request an exchange within 7 days of receiving a defective, damaged, or incorrect product.
Eligible for Exchange:
- Products that were delivered spoiled or broken
- Items that do not match the product description or order details
Exchanges will be provided based on product availability. If an exchange isn’t possible, we may offer a refund or store credit.
3. Refund Policy
- Refunds are processed within 7–10 business days after the returned product is received and verified.
- Refunds are made to the original payment method used during the purchase.
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, as per your preference.
4. Quality Guarantee & Support
We take pride in providing natural, plant-based products free from harmful additives. If you experience any issues related to product quality or packaging, please contact our customer support team.
5. How to Initiate a Return or Exchange?
- Contact us within the return/exchange window.
- Share your order ID and a clear description of the issue (photos may be required).
- Our team will assist you with the return pickup or provide return shipping instructions, depending on your location.
We’re committed to ensuring your satisfaction while promoting sustainable, plant-based living. Thank you for supporting Krishi Kanan!